Shipping policy

Shipping Policy

Last updated: September 16, 2026

The Third Thing products are made to order. Because each item is produced after your order is placed, please allow time for both production and shipping.

Processing and fulfillment

Most orders require a production period before they are shipped. Fulfillment times may vary depending on the product, size, color, destination, order volume, and other factors. Once your order has shipped, you will receive a confirmation email with tracking information when available.

Production and delivery timing

Each item is made to order. Please allow approximately 2–5 business days for production before shipping begins. After fulfillment, standard U.S. shipping typically takes approximately 3–4 business days, while express shipping typically takes approximately 1–3 business days. Delivery estimates are not guarantees and may vary based on order volume, product availability, carrier conditions, or other circumstances outside our control.

Shipping times

Delivery times are estimates and begin after your order has been fulfilled and transferred to the carrier.

Actual delivery times may vary based on the shipping method selected, destination, carrier delays, weather, customs processing, holidays, or other circumstances outside our control.

Shipping charges

Shipping charges are calculated at checkout based on your order and destination.

Shipping address

Please review your shipping address carefully before submitting your order.

If an order is returned, delayed, or lost because an incorrect or incomplete address was provided, additional shipping charges may apply.

Lost packages

If your package has not arrived within the expected delivery window, please contact us at contact@thethirdthing.co.

Claims for packages that appear to be lost must be reported within 30 days of the estimated delivery date so that we can review the issue with our fulfillment partner.

Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or incorrect, please contact us at returns@thethirdthing.co within 30 days of delivery and include your order number and a clear photo of the issue.

We will review the claim with our fulfillment partner and, if approved, arrange a replacement or refund at no additional cost to you.