Privacy policy

Privacy Policy

Last updated: September 17, 2026

The Third Thing operates this website and online store, including the products, content, features, tools, and services made available through it (collectively, the “Services”).

Our store is powered by Shopify, which provides the ecommerce platform we use to offer the Services to you. This Privacy Policy explains how The Third Thing collects, uses, and discloses personal information when you visit our website, place an order, create or use a customer account, communicate with us, or otherwise interact with the Services.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. Depending on how you interact with the Services, we may collect or process:

Contact information, such as your name, email address, billing address, shipping address, and phone number if you choose to provide one.

Payment and transaction information, including information necessary to process your payment, the items you purchase, order history, returns, refunds, cancellations, and other transaction details.

Customer account information, if you choose to use a customer account, including account preferences and related authentication information.

Communications with us, including information you provide when you contact us for customer service, order support, returns, refunds, or other inquiries.

Device and usage information, such as your browser type, device information, IP address, and information about how you interact with our website.

Marketing preferences, including whether you choose to receive marketing emails from us.

Shopify and our payment processors may collect and process certain payment and account information directly. We do not independently store complete payment card information.

How We Collect Personal Information

We may collect personal information:

directly from you when you make a purchase, create or access an account, contact us, or provide information through the Services;
automatically when you use our website, including through cookies and similar technologies;
from Shopify and other service providers that help us operate the store, process payments, fulfill orders, provide analytics, prevent fraud, or support our business; and
from other third parties where permitted by law.

How We Use Personal Information

We may use personal information to:

Provide and fulfill the Services. This includes processing payments, managing orders, arranging fulfillment and shipping, providing order updates, maintaining customer accounts, handling cancellations, replacements, refunds, and customer-service requests.

Communicate with you. We may send transactional communications relating to your orders, account, customer-service inquiries, or other interactions with us.

Provide marketing communications. If you choose to receive marketing emails, we may use your email address to send you information about new products, launches, promotions, and other news from The Third Thing. You may unsubscribe at any time using the link provided in our emails.

Improve the store and customer experience. We may use information about how customers interact with the Services to understand performance, improve our website, and better understand which products or content are useful or relevant.

Protect the Services and prevent fraud. We may use information to detect, investigate, or prevent fraudulent, malicious, unsafe, or unlawful activity and to maintain the security of our store.

Comply with legal obligations. We may use or disclose information when necessary to comply with applicable law, respond to lawful requests, resolve disputes, enforce our terms and policies, or protect our rights or the rights of others.

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide the Services.

These third parties may include:

Shopify, which hosts and powers our ecommerce store.

Payment processors, which process payments and related financial transactions.

Fulfillment and shipping providers, including our print-on-demand fulfillment partner, as necessary to manufacture, fulfill, ship, replace, or otherwise service your order.

Technology, analytics, and advertising providers, including providers that assist with website hosting, analytics, customer support, fraud prevention, marketing, advertising measurement, or personalized advertising, including Meta Platforms, Inc.

Professional advisers, such as attorneys, accountants, insurers, or other advisers where reasonably necessary.

We may also disclose information where required by law, in connection with a corporate transaction, or where you direct or consent to the disclosure.

Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information in connection with your use of our store and may process information across Shopify services and merchants in accordance with its own privacy practices.

Information submitted through the Services may be processed by Shopify and other service providers located outside the state, country, or region where you live.

You can learn more about Shopify’s privacy practices through Shopify’s Consumer Privacy Policy and Privacy Portal.

Cookies and Similar Technologies

We and Shopify may use cookies and similar technologies to operate the website, remember preferences, understand website usage, maintain security, support checkout functionality, and, where permitted, provide analytics or advertising-related functionality.

We may use advertising and measurement technologies provided by Meta Platforms, Inc., including the Meta Pixel, advanced matching, and the Conversions API. These technologies may allow us and Meta to collect or receive information about your interactions with our website, including browsing activity, purchases and other transaction events, and certain contact or identifying information such as your name, email address, phone number, or location.

We use this information to measure advertising performance, understand how customers interact with the Services, improve our marketing, and, where permitted by law, provide or measure personalized advertising. Information may be shared with Meta for these purposes in accordance with Meta’s privacy practices. Depending on where you live, you may have the right to opt out of certain targeted advertising, sale, or sharing of personal information through privacy controls made available on our website or through other legally recognized opt-out mechanisms.

Marketing

The Third Thing uses email as its primary direct marketing channel.

If you choose to receive marketing emails from us, you may unsubscribe at any time using the unsubscribe link included in those communications.

Opting out of marketing communications will not stop transactional messages relating to your orders, account, returns, refunds, shipping, or other customer-service matters.

Children’s Privacy

The Third Thing offers certain products in children’s sizes, but the Services are intended to be used by adults, including parents and guardians purchasing products for children.

We do not knowingly collect personal information directly from children under the age at which parental consent is required under applicable law.

If you are a parent or guardian and believe a child has provided us with personal information without appropriate consent, please contact us at contact@thethirdthing.co so that we can review and, where appropriate, delete the information.

Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission or electronic storage is completely secure.

We retain personal information for as long as reasonably necessary to provide the Services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including the right to:

request access to personal information we maintain about you;
request correction of inaccurate information;
request deletion of certain personal information;
request a copy or transfer of certain personal information;
opt out of certain forms of targeted advertising, sale, or sharing where applicable; and
withdraw consent or manage communication preferences where applicable.

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before processing certain requests.

You may exercise applicable rights through privacy tools made available through Shopify or by contacting us at contact@thethirdthing.co.

We will not discriminate against you for exercising privacy rights available under applicable law.

Global Privacy Control

Where required by applicable law, Shopify may recognize Global Privacy Control signals as requests to opt out of certain uses of personal information, including certain forms of targeted advertising, sale, or sharing.

Other browser-based “Do Not Track” signals may not be recognized unless required by law.

Third-Party Websites and Services

The Services may contain links to third-party websites, applications, or services.

We are not responsible for the privacy, security, accuracy, or practices of third-party websites or services. If you leave our website or interact with a third-party service, we encourage you to review that party’s privacy policy and terms.

International Data Transfers

Our service providers, including Shopify and other technology, fulfillment, payment, and shipping providers, may process personal information in countries other than the country where you live.

Where required by law, appropriate safeguards may be used to support international transfers of personal information.

Complaints

If you have a concern about how we collect, use, or disclose personal information, please contact us using the information below.

Depending on where you live, you may also have the right to contact or lodge a complaint with your local privacy or data-protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, legal requirements, or other operational reasons.

When we update the policy, we will revise the “Last updated” date above and provide any additional notice required by applicable law.