Refund policy

Returns, Refunds & Cancellations

Every The Third Thing item is made especially for you once you order it. Because we produce on demand rather than carrying finished inventory, we generally cannot accept returns or exchanges for change of mind, incorrect size selection, or color preference.

Please check the product description and size guide carefully before ordering. If you have a question before placing your order, contact us at returns@thethirdthing.co.

Cancellations

Cancellation requests must be submitted within one hour of placing your order. Because items are made to order and may enter production quickly, we cannot guarantee cancellation once fulfillment has begun. If your cancellation request is approved, any applicable refund will be issued to your original payment method.

Damaged, defective, misprinted, incorrect, or missing items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at returns@thethirdthing.co within 30 days of delivery.

Include your order number and a clear photograph showing the issue. If more than one item is affected in the same way, please include a photo showing the affected items together.

We’ll review the issue with our fulfillment partner. If the claim is approved, we’ll arrange a replacement or refund at no additional cost to you. You generally will not need to return the defective item.

If your package never arrives, please contact us within 30 days of the estimated delivery date.

Sizing and exchanges

Because each item is made to order, we cannot offer returns or exchanges because an incorrect size was ordered or because you would prefer a different size or color.

We strongly recommend reviewing the size guide on the product page before ordering.

Refunds

When a refund (if any) is approved, it will be issued to your original payment method. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at returns@thethirdthing.co.

European Union and other statutory consumer rights

Nothing in this policy limits any rights you may have under applicable consumer-protection laws. Where local law provides cancellation, return, refund, or other rights that cannot legally be waived, those rights will apply.